FAQ

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Core response

Precision/Scale?

Scale according to scene: real estate 1:200–1:300, floor plan 1:50–1:100, error ≤±2mm, 1:1 reproduction of drawings

Is the material durable and environmentally friendly?

ABS + acrylic + solid wood, eco-friendly and odorless, maintains shape during warranty period, compliant with national environmental standards

Lighting/Interaction?

Standard lighting supports zoned/automatic switching, touch control, AR, and dynamic effects, with optional configurations as needed

Does the effect match the renderings?

Submit renderings and physical samples first, proceed with production after signature confirmation, with deviation ≤5%. Free rectification for non-compliant items.

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Core response

Size recommendation?

Free on-site measurement, with 30% of the space recommended, and 2–3 solutions provided

What does the base contain?

Enclosure + light strip + LOGO, customizable design, all-inclusive pricing

Weight/Entry?

The unit measures 2×3m with a weight of approximately 200–300kg, featuring modular disassembly for easy access via standard elevators or room doors, and requires preliminary route inspection.

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Core response

What is included in the quote?

All-inclusive package: design + production + lighting + base + transportation + installation + 1-year warranty, including 3% VAT

How are additional items charged?

Unit price: 2000–5000 RMB per unit, lighting: 500–2000 RMB per set, interactive features: 10,000–50,000 RMB per unit. Confirm quote in advance.

Hidden fees?

The contract specifies the total price with no additional fees. Any changes must be notified in advance.

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Core response

production cycle ?

Standard duration is 15–23 days, which can be compressed to 10–12 days for urgent cases.

Acceptance node?

Design → Prototyping → Pre-assembly → On-site Installation: Four-step verification to prevent rework

Does installation affect business?

Completion within 1–2 days, with optional nighttime/weekend access

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Core response

Transportation support?

Wooden box packaging + dedicated vehicle + insurance, with free replacement for damaged items

Install training?

Fully responsible for installation, on-site operation training, and distribution of maintenance manuals

What is the warranty period?

The complete system package includes a 1-year warranty for lighting circuits, 24/7 response support, and on-site service within 24–48 hours.

Edit later?

Paid local modifications with 20% discount for existing customers and lifetime maintenance service

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Core response

mode of payment ?

30% deposit → 60% progress payment → 10% final payment, negotiable

Contract protection?

Standard contract with clear acceptance/quality assurance/ breach clauses and legal validity

Pre-service?

Free proposal and renderings available. View case studies or visit the factory. Only after satisfaction will we proceed with cooperation.

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Core response

Highlight the selling points?

High-intensity lighting, dynamic traffic simulation, and detailed models showcasing school districts, commercial areas, and parks

Restore building information?

Restore the original orientation, building spacing, and lighting conditions at a 1:1 ratio, using artificial lighting to simulate sunlight effects.

Boost marketing conversion?

High-quality physical models can extend customer dwell time and increase subscription rates by 15%–30%.

Customer Issue

Standard response protocol

What level of accuracy can a sandbox model achieve? How is the scale typically determined?

We provide customized precision based on project requirements: • Real estate master plan scale model: 1:200–1:300 scale, accurately reproducing building outlines, window lines, and landscape details; • Unit/industrial scale model: 1:50–1:100 scale, showcasing interior structures and equipment layouts; • Planning scale model: 1:1000–1:2000 scale, emphasizing overall spatial arrangement and location relationships. All models are reproduced at 1:1 scale according to the client's provided CAD drawings or renderings, with an error tolerance of ±2mm.

What is the material of the model? Is it environmentally friendly, durable, and resistant to deformation?

Core Materials: • Structural Body: ABS engineering plastic + acrylic, environmentally friendly with no odor, resistant to deformation and wear; • Landscape Elements: High-fidelity grass powder, resin, and metal components, waterproof and sun-resistant; • Base: High-density solid wood + multi-layer board, providing strong load-bearing capacity and resistance to cracking. All materials comply with national environmental protection standards, maintaining shape during normal use within the warranty period.

What components are included in the lighting system? Can it perform dynamic demonstrations and automatic switching?

Standard Configuration: • Architectural contour lighting, interior ambient lighting, and landscape ambiance lighting; • Features zone control, automatic cycle playback, and manual mode switching; • Premium projects can upgrade to dynamic water flow, vehicle flow lighting, and area highlight effects. Customizable lighting scripts are available to highlight core values such as school districts, commercial areas, and transportation hubs.

Can the model support interactivity, touch, and multimedia integration?

Supports comprehensive interactive solutions across scenarios: • Basic Edition: Touch buttons control lighting and highlight specific areas; • Premium Edition: Integrated with touchscreens/AR glasses to synchronize model building displays with large screens, with building clicks revealing unit layouts and supporting facilities; • Custom Edition: Incorporates mechanical effects including elevation adjustments, rotation, and dynamic human/vehicle animations. Flexible configuration options are available based on budget without mandatory bundling.

Is there a significant difference between the physical model and the renderings? Was it accurately replicated at a 1:1 scale according to the blueprints?

We strictly follow the "Design → Prototyping → Final Product" acceptance process: • A 1:1 scale render is produced prior to manufacturing and must be signed off by the client; • Critical elements (e.g., building facades, core landscapes) are first prototyped, with mass production commencing only after approval; • The final product must deviate by ≤5% from the render. If deviations exceed this standard, we provide free revisions until full satisfaction is achieved.

What can be achieved in terms of apartment model design, commercial inner streets, and landscape greening?

• Floor Plans: Create cross-sectional or perspective views to display furniture layouts, lighting areas, and circulation paths, with cabinet doors open for detailed inspection. • Commercial Streets: Accurately recreate storefront facades, display windows, atriums, and escalators, featuring interior lighting simulations for simulated business operations. • Landscape Greenery: High-fidelity trees, lawns, water features, and decorative elements, designed to reflect the project's positioning in light luxury, Chinese, or modern styles.

Is it possible to create special effects such as elevation, rotation, flowing water, and dynamic human/vehicle animations?

Supports customized machinery and dynamic effects: • Flowing water: Miniature circulation pumps with simulated ripples to recreate rivers and swimming pools; • Dynamic vehicles: Miniature motors driving simulated traffic flow and pedestrian movement; • Elevation/rotation: Core buildings or areas can be raised or rotated to showcase internal structures. All effects undergo safety testing with free maintenance during the warranty period.

Can the model color, style, and tier be adjusted according to project positioning?

Full customization support: • Color: Customized to the client's VI system or project tone, with color swatches for confirmation; • Style: Options include high-end luxury, minimalist modern, new Chinese, and industrial designs; • Quality: Enhanced through material upgrades (e.g., metal components replacing plastic, hand-carved textures) to elevate the project's positioning.

Customer Issue

Standard response protocol

What is the optimal size for a sandbox for long-term use? How should we determine the recommended dimensions based on the site conditions?

We will conduct on-site measurements and provide recommendations based on the following factors: • Sales office/exhibition space dimensions: The scale model should occupy ≤30% of the area with dedicated viewing pathways reserved; • Display requirements: Core projects are recommended to use 2.5m×4m or 3m×5m models, while smaller projects may adopt 1.5m×2m tabletop-scale versions; • Visual impact: Maintain proportional dimensions to ensure clear details and a visually cohesive presentation. Two to three complimentary size options will be provided for client comparison.

How to set up the model base? Does it include cabinets, light strips, and LOGO?

Standard base configuration: • Cabinet: Solid wood/metal frame with storage space and maintenance access; • Lighting strip: Bottom ambient lighting/top spotlight to enhance display quality; • LOGO: Engraved or screen-printed with project name and corporate logo (free design service). Base shape can be customized according to venue style (e.g., curved or polygonal).

What is the approximate weight of the sandbox? Should the ground bearing capacity be considered?

Reference weight: • 2m×3m sand table: approximately 200–300kg; • 3m×5m sand table: approximately 400–600kg. The load-bearing capacity of conventional office building/sales office floors (≥500kg/㎡) can be met. For special site conditions, we will conduct preliminary assessments and provide reinforcement recommendations.

What space is required for installation? How wide is the door, and can the elevator access it?

We adopt modular segmented production: • Individual modules with dimensions ≤1.2m×2.4m can pass through standard elevators/doorways (≥0.9m width); • On-site assembly without damaging walls/doors/windows; • Pre-installation site surveys are conducted to confirm transportation routes and prevent access barriers.

Could we first conduct on-site measurements before proposing a placement plan?

Free on-site survey services: • Measure site dimensions, door width, elevator, and load-bearing capacity; • Provide sandbox placement plans with dimensions and base styles; • Deliver 3D layout renderings to visually demonstrate the placement effect.

Customer Issue

Standard response protocol

What does the quote include? Does it include tax, shipping fees, and installation?

The quoted price is a lump-sum package including: • Model design, fabrication, polishing, and painting; • Lighting system installation, base cabinet assembly, and LOGO production; • Nationwide transportation and on-site installation/adjustment services; • 1-year warranty service. The package includes a standard 3% VAT special invoice for tax deduction purposes, with no hidden fees.

What exactly does the price of 36,800 yuan include?

For your project, the total cost of 36,800 yuan (including 3% tax) includes: • 2.6m×4.2m sand table model (featuring architecture, landscaping, and roads); • Standard lighting system, base cabinet, and LOGO; • Transportation, on-site installation, commissioning, and training; • 1-year free warranty. Additional fees may be charged for interactive upgrades or extra unit models, but no additional charges will be imposed.

What is the tax rate? Can a special invoice be issued?

We issue invoices with a 3% VAT rate for special purposes, which can be normally deducted. If Party A requires a 13% special invoice, we can negotiate and adjust the quotation accordingly.

Are there any hidden charges? Will there be additional fees later?

We guarantee zero hidden charges: • All service items and pricing are clearly stipulated in the contract; • The total price will not be increased unless Party A requests modifications; • If changes are made due to Party A's reasons, only material and labor costs will be charged, with prior notice and signed confirmation.

What's the price difference for the same size?

The price differences primarily stem from: • Materials: ABS plastic vs metal/solid wood; • Manufacturing processes: machine engraving vs hand-carved craftsmanship; • Special effects: basic lighting vs dynamic interactive effects; • Service options: local installation vs remote on-site service. We offer two pricing tiers ("Standard Version/Business Premium Version") based on budget constraints, enabling clients to clearly perceive value differentials.

Customer Issue

Standard response protocol

How many days are required from confirming the collaboration to completing the installation?

Regular cycle: • Design confirmation: 3–5 days; • Model fabrication: 10–15 days; • Transportation and installation: 2–3 days. Total duration approximately 15–23 working days. For expedited projects, the timeline can be reduced to 10–12 days (additional expedited fees required).

What are the stages of production? Do you need to confirm the drawings, prototypes, and final effects?

Standard workflow: 1. Requirements discussion → Design proposal and renderings (subject to client approval); 2. Key component prototyping (material/color finalized by client); 3. Mass production → Factory pre-assembly inspection; 4. Disassembly/packaging → Transportation → On-site installation and commissioning; 5. Client final acceptance → Signing acceptance certificate. Each phase requires client confirmation to prevent rework.

Can I modify it midway? Is modification charged?

• Design phase (pre-construction): Unlimited modifications until satisfaction; • Construction phase (in progress): Free adjustments for non-core structural changes; for extensive rework, only material and labor costs apply, with advance pricing confirmation; • Post-installation: One complimentary partial modification service (e.g., building signage replacement).

Can I visit the factory to check progress during production?

Party A is welcome to visit the factory at any time for inspection: • Make an appointment one day in advance, and we will arrange a dedicated staff member to accompany and provide explanations; • If unable to attend in person, weekly progress photos/videos can be provided, with real-time status updates generated.

How long will the installation and debugging take? Will it affect the opening of the sales office?

Installation and commissioning: • 2m×3m model: completed in 1 day; • 3m×5m model: completed in 1–2 days. On-site access is available at night or weekends to avoid the sales office's operating hours, without affecting customer reception or opening schedules.

Customer Issue

Standard response protocol

Is the entire transportation process protected? Will there be any damage?

Transportation Guarantee: • Custom wooden boxes with foam cushioning packaging, with each module independently secured; • Full-distance dedicated vehicle transportation with purchased cargo insurance; • In case of damage, free replacement or repair until restoration to original condition.

Are you responsible for installation? What do we need to coordinate?

Installation shall be fully undertaken by our party: • Provision of a professional installation team for on-site assembly and debugging; • Party A only needs to provide power supply, temporary storage space, and cooperate with door opening and clearance.

Will on-site training be provided on how to use the system after installation?

Provide free on-site training: • Explain the operation methods of lighting/interactive systems; • Demonstrate daily cleaning and maintenance precautions; • Distribute operation manuals and maintenance guidelines to ensure independent use by client personnel.

What does sandbox debugging include? Have the lighting, circuits, and system been fully adjusted?

Debugging Scope: • Lighting System: Zoned control, automatic switching, and brightness adjustment; • Circuit System: Safety detection, grounding protection, and fault diagnosis; • Interactive System: Touch response, large-screen synchronization, and special effect demonstrations; • Overall Effects: Model assembly, landscape recreation, and perspective optimization. Upon completion of debugging, Party A shall conduct on-site acceptance and sign off to confirm full functionality.

Can remote projects be installed on-site?

Nationwide door-to-door installation service is available: • Coverage extends to most domestic regions (excluding remote areas); • For remote locations, logistics coordination with local installation teams can be arranged; • Installation costs are included in the quotation without additional travel expenses.

Customer Issue

Standard response protocol

What is the warranty period for the sandbox model? Which components are covered under the warranty?

Warranty Policy: • 1-year warranty for the entire unit and 1-year warranty for lighting/circuitry systems; • Warranty coverage includes: non-human-induced damage such as cracks, paint peeling, lighting failures, and electrical issues; • Human-induced damage or force majeure (e.g., floods, fires) are excluded from warranty and require paid repairs.

What should I do if the lights or electrical wiring are damaged? How soon can you come to my place for repairs?

After-sales Response: • 24-hour customer service hotline with response within 1 hour upon receiving repair requests; • Local projects: On-site repair within 24–48 hours; • Remote projects: Remote guidance + parts dispatch, with on-site service provided within 48–72 hours if necessary. Free repairs during the warranty period, and no charges for parts replacement.

Is the model cracking, paint peeling, or deformation to blame?

During the warranty period: • Free repair/replacement for cracks, paint peeling, or deformation caused by non-human factors; • If the issue significantly affects the display, complete rework may be performed until Party A is satisfied.

If the project plan is revised in the later stage, can the sand table be modified locally?

We provide paid partial modification services: • Building relocation, landscape adjustments, and facility upgrades, with fees based on actual work volume; • Submitting design proposals and quotes before modifications, to be implemented upon client approval; • Existing clients enjoy an 80% discount.

What should be considered for maintenance? Are maintenance guidelines provided?

Maintenance Services: • Provide the "Sand Table Model Maintenance Manual", including precautions for cleaning, dustproofing, moisture-proofing, and drop protection; • Offer one free on-site maintenance service during the warranty period (cleaning and inspection of lighting/electrical circuits); • Provide lifetime paid maintenance and repair services.

Customer Issue

Standard response protocol

How should the payment plan be arranged? What is the down payment amount? How should the final payment be settled?

Standard payment terms: • 50% deposit upon contract signing to initiate design and production; • 40% progress payment after factory pre-assembly passes inspection, followed by shipment scheduling; • 10% final payment upon completion of on-site installation and commissioning, with Party A's acceptance. Payment ratios may be adjusted per Party A's requirements (e.g., final payment deferred until warranty expiration).

Will a formal contract be signed? Does the contract include safeguard clauses?

Signing a formal service contract: • Clearly specify project scope, pricing, duration, warranty terms, and acceptance criteria; • Include breach compensation clauses (e.g., delayed delivery or quality non-compliance); • Both parties shall affix official seals to ensure legal validity and protect Party A's rights.

Can we first provide the proposal and renderings before confirming the collaboration?

We provide free design service packages: • Preliminary design proposals and renderings will be delivered within 3–5 days after requirement communication; • No deposit is required, and the contract will only be signed upon client satisfaction; • In case of non-contractual collaboration, the design copyright remains with us and is for reference only.

Are there any successful cases available for reference?

Provide a comprehensive case library covering all categories: • Realistic photos/videos from sectors including real estate, urban planning, industrial development, and cultural tourism; • Organized visits to nearby completed projects for on-site experience of model effects; • Customer reviews and word-of-mouth testimonials to enhance credibility.

Can you provide the factory address, qualifications, and case videos?

Full disclosure of qualifications and case studies: • Provide factory address for on-site inspection; • Present business license, qualification certificates, and patent certificates; • Offer case videos, project manuals, and customer recommendation letters.

Customer Issue

Standard response protocol

Can the model display effectively key selling points such as school districts, transportation, commercial facilities, and parks?

Targeted enhancement display: • Highlight school districts, commercial areas, and park zones using color-coded lighting; • Mark subway/bus stops and major roads with dynamic lighting to simulate traffic flow; • Develop detailed models for supporting facilities (schools, shopping malls, parks) to improve recognizability.

Are the building heights, orientations, lighting conditions, and spacing between buildings accurately represented?

Strictly restore according to planning data: • Buildings are proportionally scaled at 1:1 for height, orientation, and spacing; • Lighting surfaces are simulated using warm light bulbs to demonstrate daylighting effects; • Section models can be used to visualize the relationship between building spacing and lighting conditions.

Does the sand table effect align with the visual identity of a premium real estate development?

Customized project tone matching: • Selection of premium materials (metal, solid wood, acrylic) to enhance texture; • Landscape design aligned with architectural style to create a light luxury/luxury ambiance; • Integration of smart lighting and interactive systems to highlight technological sophistication and quality perception.

Can this help elevate the sales office's prestige and boost customer conversion rates?

The physical model serves as a core marketing tool: • It visually presents the project's entirety and future lifestyle scenarios, enhancing customer immersion; • Combined with lighting and interactive effects, it attracts customer engagement and prolongs presentation duration; • Numerous collaborative case studies demonstrate that high-quality physical models can increase purchase conversion rates by 15%–30%.

Can a commercial sandbox clearly demonstrate circulation flow, retail spaces, atrium, and business formats?

Commercial sandbox optimization: • Differentiate business types (catering, retail, entertainment) with color coding; • Highlight atriums, escalators, and main corridors to clearly show foot traffic patterns; • Display stall numbers and business types with touch screens for detailed information queries.